Sep 11, 2020 The Mail application that ships with macOS and OS X is solid, feature-rich and spam-eliminating software that is also an easy-to-use email client. Optimized to work on the Mac, the Mail app is trouble free and full featured. It can handle all your email accounts in one place. You can move the e-mail back to your inbox. Deleting e-mail in the spam folder. If you delete e-mail from the Spam folder or empty the Spam folder, the e-mail will not be moved to the Trash folder. The e-mail are immediately permanently deleted. To find the Junk Mail filter you’ll need to open up Mail then go to the menu bar at the top of the screen click Mail then select Preferences from the drop-down menu. This opens up a new window.
Mail User Guide
Where are spam/ junk emails in Mail app on Windows 10 I have Windows 10 and use the mail app for my email with 2 accounts. I see the Junk folder but there is never anuthing in it.
Mail can filter junk mail from your inbox, based on what it learns from you when you mark email messages as junk or not junk and the settings in Junk Mail preferences.
Tip: If you don’t like spam, make sure the junk mail filter is on. Choose Mail > Preferences, click Junk Mail, then verify “Enable junk mail filtering” is selected.
Mark messages as junk or not junk
- In the Mail app on your Mac, select a message.
- Do one of the following:
- If Mail incorrectly marked the message as junk: Click Move to Inbox in the message banner or click the Not Junk button in the Mail toolbar (or use the Touch Bar). Mail moves the message to your Inbox.
- If Mail failed to mark the message as junk: Click the Junk button in the Mail toolbar (or use the Touch Bar). Mail moves the message to the Junk mailbox.
Each time you confirm a message as junk or not junk, the junk mail filter improves so Mail can better identify junk mail.
Change junk mail filter settings
The default settings catch most of the junk mail you receive, but you can customize the filter.
- In the Mail app on your Mac, choose Mail > Preferences, then click Junk Mail.
- Specify what Mail should do when junk mail arrives.
- If you want to verify what the filter identifies as junk mail, select “Mark as junk mail, but leave it in my Inbox.”
- If you’re sure the filter accurately identifies junk mail, select “Move it to the Junk mailbox.”
- To set up other actions, select “Perform custom actions,” then click Advanced.Note: To make sure the filter’s database is used to identify junk mail, don’t change the default condition “Message is Junk Mail.”
- Select options for exempting messages from being evaluated, such as messages received from people who use your full name.
- To include in the filter any junk mail detection inherent in messages, select “Trust junk mail headers in messages.”
Reset the junk mail filter
Resetting the junk mail filter to its original state removes what Mail learned from you whenever you marked emails as junk or not junk.
- In the Mail app on your Mac, choose Mail > Preferences, then click Junk Mail.
- Click Reset.
See alsoIf junk mail filters aren’t working in Mail on MacBlock senders in Mail on MacUnsubscribe from mailing lists in Mail on MacUse the Touch Bar on Mac
Having problems receiving our emails?
This page shows how to check your Spam filter and Whitelist our Emails to ensure delivery
We cover the main mail providers on this page but the general instructions should help with most mail systems.
With unsolicited and unwanted email becoming a larger problem, email services have made their spam filters more stringent. Unfortunately, these tougher guidelines for filtering can cause legitimate emails to be mistaken as spam.
Note: We send important notifications to your email address including Forgotten Password Emails, Account Information Emails and Newsletter Emails. [Newsletter Emails can be unsubscribed separately by clicking ‘Unsubscribe’ at the foot any newsletter received or contacting us HERE]
Included in this article are instructions for checking the spam filter for the major email providers. Additionally at the bottom you will find instructions for ‘white listing’ so that emails from us do not get marked as spam.
Checking your Spam / Junk Mail Folders
MSN Hotmail, Outlook.com, Live.com | Yahoo! Mail | AOL Mail | Gmail | Apple me.com, iCloud.com, mac.com
Our sending email addresses are: [email protected] & [email protected]
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MSN Hotmail, Outlook.com, Live.com
- Log in to the webmail version of your email account HERE
- To check your Junk Folder, simply click the Junk folder link on the left.
Yahoo! Mail
- Log in to the webmail version of your email account HERE.
- To check your Spam Folder, simply click the Spam folder on the left. [You may need to click ‘more’ to see it]
AOL Mail
The Spam Folder uses special icons to indicate each message type, such as e-mail from bulk senders or e-mail from people you don’t know. It also displays the date the e-mail was received, the sender’s e-mail address, and the e-mail’s subject line.
To check the spam folder:
- Sign on to the AOL® webmail service HERE.
- Click the Mail menu, then click Spam Folder.
- Your Spam Folder will open and display a list of any messages designated as spam.
Gmail
- Log into your Gmail webmail account HERE
- If the Spam folder does not appear on the left, click the “more” option just above contacts
- Select Spam to view messages in the spam folder
Note: Gmail’s spam filters also work in your IMAP client by automatically diverting messages that are suspected of being unwanted messages into ‘[Gmail]/Spam’ and keeping them out of your inbox. Sometimes it’s easier to find the offending email by searching for it using the search box at the top of the screen.
Apple me.com, iCloud.com, mac.com
- Log into your iCloud webmail account HERE
- Select Junk/Spam to view messages in the spam folder
- Search for and select the email falsely marked as spam and click ‘Not Junk’ in the notification bar.
White Listing or adding us to your Safe Senders list
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Whitelisting a sender will make sure that messages from a specific email address are always sent to your email inbox.
MSN Hotmail, Outlook.com, Live.com | Yahoo! Mail | AOL Mail | Gmail | Apple me.com, iCloud.com, mac.com
MSN Hotmail, Outlook.com, Live.com | Yahoo! Mail | AOL Mail | Gmail | Apple me.com, iCloud.com, mac.com
![Mac Mac](https://it.stonybrook.edu/sites/it.stonybrook.edu/files/images/kb/Mac Mail App and Gmail18.jpg)
Our sending email addresses are: [email protected] & [email protected]
MSN Hotmail, Outlook.com, Live.com
Add the From address you want to receive mailings from to your MSN Hotmail, Outlook.com, Live.com Safe List:
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- Open your mailbox HERE and go to Settings then Options (upper right hand corner).
- Under the “Junk E-Mail” section, you’ll see “Safe Senders”.
- Click the “Safe Senders” link.
- Add our email sending addresses or domain into the dialog box.
- Click the “Add” button next to the dialog box.
Tip: If the mailing is in your “Junk E-Mail Folder”, open the email and click the “Not Junk” button.
Note: You should also check that the mailing’s email address is not in your Blocked Senders list. You can find your Blocked Senders list by following the directions above and going to “Blocked Senders List” instead of “Safe List”. If you see the mailing’s from address on this list, select it and click the Remove button.
Yahoo! Mail
Set up a filter to redirect the mailing you want to receive in your inbox:
- Open your mailbox HERE and click on “Settings” (upper right hand corner).
- Then select “More Settings” and then “Filters” on the left hand side.
- Click the “Add” button on the Filters page.
- In the “From header:” row, make the drop down “contains” and put our email sending addresses in the box.
- At the bottom of the page Click the “Choose Folder” pull down menu and select “Inbox”.
- Click the “Save Filter” button.
Tip: If the mailing is in your Yahoo Spam Folder open the email and click the “Not Spam” button.
Note: You should also check that the mailing’s email address is not in your “Blocked Addresses” list. You can find your “Blocked Addresses” list by clicking “Settings” then “More Settings” and then “Security & Privacy” on the left hand side. If you see the mailing’s from address on this list, select it and click the “Remove Block” button.
AOL Mail
Add the “From address” you want to receive mailings from to your AOL address book:
- Click the “Mail Options” menu and select “Address Book”.
- Inside the “Address Book” window, click the “Add” button.
- Inside the “Address Card for New Contact” window add our email sending addresses [or the domain] you want to whitelist in the “Other E-Mail” field.
- Make our From address the “Primary E-Mail” address by checking the associated check box to the right of it.
- Click the “Save” button. I
How To Find Spam Mail On Mac
Tip: If the mailing is in your SPAM Folder, you can open the email and click the This Is Not Spam button.
Gmail
How To See Junk Mail On Mac
To make sure Gmail never filters as spam mail from a certain contact or domain:
Email Spammer
- Click the Settings gear icon on the top right in Gmail.
- Choose “Settings” in the menu and then select “Filters & Blocked Addresses” along the top.
- If there’s a list scroll to the bottom and click “Create a new filter”.
- Type our email sending addresses under From:
- The click ‘Create Filter from Address’ and choose “Never Send To Spam” then save by clicking “Create Filter”
Tip: To whitelist an entire domain (all mail from an address ending in 'example.com', for example), type the just the domain name or the domain name preceded by '@'. To whitelist 'example.com', for instance, type '@example.com' (not including the quotation marks). You do not have to create a separate filter for each address. Separate addresses with '|' in the From: field instead. To whitelist both '[email protected]' and '[email protected]', enter '[email protected] | [email protected]', for example.
Apple me.com, iCloud.com, mac.com
How To View Junk Mail In Mac Mail
To make sure any Apple webmail never filters our email as spam:
- Log into your iCloud webmail account HERE
- Click the ‘Actions/Settings’ gear icon, usually in the sidebar
- Click ‘Add a Rule’
- Set the filter, if a message is from our email sending addresses then move to your inbox.
- Click ‘Done’
Our sending email addresses are: [email protected] & [email protected]